Privacy & Data Protection

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: November 22, 2025

Our Commitment to Your Privacy

At Witchly.co.uk, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. We comply with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

Personal Information

Name, email address, and phone number when you create an account
Profile information including bio, expertise, and profile picture
Payment information (processed securely through third-party providers)
Communication preferences and contact details
Identity verification documents for practitioners

Automatically Collected Information

IP address and device information
Browser type and operating system
Pages visited and time spent on the platform
Referring website or source
Cookies and similar tracking technologies

Service Usage Data

Booking history and appointment details
Reviews and ratings provided
Messages and communications through the platform
Search queries and preferences

2. How We Use Your Information

Service Provision

Facilitate bookings between clients and practitioners
Process payments and manage transactions
Send booking confirmations and reminders
Provide customer support and respond to inquiries
Improve and optimize platform functionality

Communication

Send service updates and platform notifications
Share promotional offers and newsletters (with your consent)
Notify you of changes to our terms or policies
Respond to your questions and feedback

Legal and Security

Comply with legal obligations and regulations
Prevent fraud, abuse, and security threats
Enforce our Terms of Service
Protect the rights and safety of our users

3. Information Sharing

With Practitioners and Clients

Basic profile information is visible to facilitate bookings
Contact details are shared only after confirmed bookings
Reviews and ratings are publicly visible

With Service Providers

Payment processors for transaction handling
Cloud hosting providers for data storage
Email service providers for communications
Analytics providers for platform improvement

Legal Requirements

When required by law or legal process
To protect our rights or the safety of users
In connection with business transfers or acquisitions

4. Data Security

Security Measures

SSL/TLS encryption for data transmission
Secure server infrastructure and firewalls
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Data encryption at rest for sensitive information

Your Responsibility

Keep your password secure and confidential
Use strong, unique passwords
Report any unauthorized access immediately
Log out from shared devices

5. Cookies and Tracking

Types of Cookies We Use

Essential cookies: Required for platform functionality
Analytics cookies: Help us understand user behavior
Preference cookies: Remember your settings
Marketing cookies: Deliver relevant advertisements (with consent)

Cookie Management

You can control cookies through your browser settings
Disabling cookies may affect platform functionality
Third-party cookies are subject to their privacy policies

6. Your Privacy Rights

Under GDPR (UK/EU Users)

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ('right to be forgotten')
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

How to Exercise Your Rights

Access your account settings to update information
Contact our privacy team at info@Witchly.co.uk
Submit a data access request through our support system
We will respond within 30 days of your request

7. International Data Transfers

Data Storage

Your data is primarily stored in UK-based servers
Some service providers may be located outside the UK/EU
We ensure adequate safeguards for international transfers
Standard Contractual Clauses (SCCs) are used where applicable

8. Data Retention

Retention Periods

Account data: Retained while your account is active
Transaction records: 7 years for legal compliance
Communications: 2 years from last interaction
Marketing data: Until you withdraw consent
Deleted account data: Removed within 90 days (except legal requirements)

9. Children's Privacy

Age Restrictions

Our platform is not intended for users under 18 years old
We do not knowingly collect data from minors
If we discover data from a minor, we will delete it promptly
Parents/guardians should contact us if concerned

10. Third-Party Links

External Websites

Our platform may contain links to third-party websites
We are not responsible for their privacy practices
Please review their privacy policies before providing data
These links are provided for convenience only

11. Changes to Privacy Policy

Policy Updates

We may update this policy to reflect changes in practices or laws
Material changes will be communicated via email or platform notice
Continued use after changes constitutes acceptance
Previous versions are available upon request

12. Contact Information

Data Protection Officer

Email: info@Witchly.co.uk
Address: London, United Kingdom
We aim to respond within 48 hours

Regulatory Authority

You have the right to lodge a complaint with the ICO (Information Commissioner's Office)
ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113

Your Consent & Rights

By using Witchly.co.uk, you consent to our Privacy Policy and agree to its terms. You have the right to withdraw consent, access your data, or request deletion at any time. For any privacy-related questions or to exercise your rights, please contact our Data Protection Officer.

Contact Privacy Team